Inquiry & Quotation Terms

1. General

These Inquiry & Quotation Terms apply to all inquiries, quotation requests, and communications submitted through this website or via email.

Submitting an inquiry does not constitute a binding order or agreement.


2. Quotation Validity

All quotations provided by Naivaro:

  • Are valid for a limited period (typically 7–15 days unless otherwise stated)
  • Are subject to change based on market conditions, material costs, or exchange rates

After the validity period expires, pricing may be revised.


3. Pricing & Scope

All quotations are based on:

  • Product specifications
  • Order quantity
  • Packaging requirements
  • Shipping destination

Unless explicitly stated, quotations do not include:

  • Shipping costs
  • Import duties or taxes
  • Installation services

4. Minimum Order Quantity (MOQ)

Minimum order quantities may apply depending on the product type.

Specific MOQ requirements will be confirmed in the quotation.


5. Product Specifications

All product specifications provided in quotations are for reference.

Final specifications, including:

  • Dimensions
  • Materials
  • Finishes

will be confirmed prior to order acceptance.


6. Order Confirmation

An order is only considered confirmed when:

  • The quotation has been formally accepted
  • Payment terms have been agreed
  • Written confirmation has been issued

Naivaro reserves the right to decline any inquiry or order.


7. Payment Terms

Payment terms will be specified in the quotation or formal agreement and may include:

  • Bank transfer (T/T)
  • Other agreed business payment methods

8. Production & Lead Time

Production timelines are estimates and depend on:

  • Order quantity
  • Product type
  • Production schedule

Actual lead times will be confirmed upon order confirmation.


9. Shipping & Delivery

Shipping arrangements will be agreed upon after order confirmation.

Delivery timelines may vary due to:

  • Logistics conditions
  • Carrier delays
  • Customs clearance

Naivaro is not responsible for delays caused by third-party logistics providers.


10. Installation & Responsibility

All products must be installed by qualified professionals.

Naivaro is not responsible for:

  • Improper installation
  • Incorrect usage
  • Damages resulting from installation errors

11. Communication

All official quotations and agreements must be confirmed in writing via email.

Verbal discussions or informal messages do not constitute binding agreements.


12. Updates

Naivaro reserves the right to update these Inquiry & Quotation Terms at any time without prior notice.


13. Contact

For inquiries or quotation requests, please contact:

📧 info@naivaro.com